Return Policy

I'd like to return my Order

Whatever the reason may be you are welcome to return an order, please see below for more details.

We will accept returns within 16 days of us dispatching it under the following conditions:

1. Items must be in their original packaging, unopened and in a resalable condition.
2. Items returned are at the buyers expense.
3. We reserve the right to refund your order with any associated Postage and Packaging charges deducted from the refund total.

Please note; returned products which are in the appropriate condition may be returned to stock for sale however with consumables it can prove difficult to confirm if they are unopened, additionally some consumables have a shelf life which may result in lower than expected results after a period of time so we don't want these older products getting mixed in with the newer ones. For these reason we do not accept returns for consumables.

Consumables include the following:

• Paint
• Paint Brushes
• Plastic Glue, Super Glue, PVA, etc
• Spray Paints or Aerosols
• Green Stuff or Modelling Putty
• Trading Cards

This policy is to ensure the products you receive are guaranteed unused and in the condition expected.

Items arriving damaged should be reported within 48 hours of expected parcel receipt please follow these steps:

1. Take a picture of the item(s) and all associated packaging. Without these we can not place a claim with the courier.
2. Email us the pictures and any notable details of the damaged products.
3. We will assist you returning the product to us or the appropriate office.
4. Once all of the above have been completed we may be able to send a replacement out whilst the claim is processed but this will be decided on a case by case basis depending on our stock.

Please note; damage claims will only be accepted for the first 48 hours of expected receipt. Any damage discovered after this time must be covered by the manufacturers warranty in order to be accepted.

Example 1: Bob receives his package on Friday afternoon. He opens the package up the following morning and notices one of the boxes has been damaged in transit. He follows the steps above and contacts us. We can confirm that during transit the product was damaged and he has let us know within the allotted claim window, we can then try to reclaim expenses against the shipping agent.

Example 2: Dave receives his parcel on Tuesday. Two weeks later he opens the parcel and sees that a product is damaged. Unfortunately due to the time since delivery we are unable to reliably establish that the damage occurred in transit. As such a claim would not be available for damaged goods with our couriers.

Important; any parcels arriving with you severely damaged should not be accepted, ask for it to be returned to sender in this case.